Terms of Service

Responsii measures whether AI engines recommend your business when buyers ask questions that do not name you, explains what influences that, and — depending on your plan — recommends changes and drafts content for you to publish. We ask supported AI engines a set of questions about your category and area, record their answers, and report how often and how they mention you and others.

Responsii is a business service, offered only to businesses located in the United States and measuring US markets. You must be at least 18 and able to enter a contract. If you accept these terms for a business, you confirm you are authorized to bind it and that it is located in the United States.

• AI engines are run by other companies. Their answers change from day to day, differ between users, and are outside our control. A report describes what the engines said when we asked; it is not a guarantee of what they will say next.
• We do not guarantee that any engine will mention or recommend your business, or any particular result, ranking, traffic or revenue from following our recommendations.
• We report an answer as not measured, not as a pass or a zero, when we cannot evaluate it reliably. Measurements can still be wrong; if you believe one is, tell us and we will look at the stored answer behind it.
• Which AI engines we support may change as providers change their products, prices and terms.

• Give accurate information, keep your password secure, and tell us promptly at hello@responsii.com if you suspect unauthorized use. You are responsible for activity under your account.
• Only add businesses, brands and locations that you own or are authorized to represent.
• You authorize us to fetch the website and location pages you give us, as part of each audit, and to send questions built from your business details to the AI engines we measure.

The free check is a smaller version of an audit, offered without charge and subject to usage limits. We may change, limit or withdraw it at any time. Use it only for a business you own or represent, and do not use automated means to submit it.

• Current plans are Visibility ($79/month), Coaching ($149/month), Authorship ($299/month), plus $15/month for each additional location. What each plan includes is described on our pricing page.
• Subscriptions are billed monthly in advance, in US dollars, and renew automatically each month until canceled. There is no free trial. Prices exclude taxes, which we will add where the law requires.
• Payments are processed by Stripe under its terms. You authorize us, through Stripe, to charge your payment method for each renewal and for any change you make.
• Upgrades and added locations take effect immediately and are charged a prorated amount for the rest of the current month. Downgrades and removed locations take effect immediately and are credited the same way against later invoices.
• You can cancel at any time from your account. Cancellation takes effect at the end of the month you have paid for, and you keep access until then.
• All fees are non-refundable, including for partial months and unused audits, except where the law requires otherwise.
• If a payment fails, we will retry it and may suspend audits and access if it is not resolved.
• We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal after the notice period; you can cancel before then.

Do not:

• use Responsii to break the law, or to infringe anyone’s rights;
• publish content from Responsii that is false or misleading — including fake reviews, invented credentials, or claims about competitors you cannot support;
• try to access another customer’s data, probe or circumvent our security or usage limits, or overload the service;
• scrape, copy or resell the service or its reports, or use them to build a competing product, except that you may share your own reports with people who work for you, such as your agency;
• reverse-engineer the service except where the law allows it.

We may suspend or end access for a breach of this section.

• You own what you give us — your business details, brand-voice material and answers — and you grant us the right to use it to provide the service to you.
• Recommendations, voice profiles and drafts are generated with AI from your inputs and your audit. As between you and us, you own the drafts we generate for you and may use them as you wish.
• AI output can be wrong. Review everything before you publish it: you are responsible for what you publish, including its accuracy and any claims it makes. Drafts are written to avoid inventing facts, but you must check them.
• Reports are for your internal business use, and for sharing with people working for you.

Responsii, its software, question sets, methods and reports (other than your content) belong to us. We may use aggregated, de-identified measurements — for example, how often businesses in a category are mentioned — to improve the service and publish research, without identifying you or your business.

If you send us feedback or suggestions, we may use them without obligation to you.

Responsii depends on AI engines, hosting, payment and email providers run by other companies. We are not responsible for their products, their answers, or their availability, and an outage at a provider may delay an audit.

We aim to keep Responsii available and to run each audit on schedule, but we do not guarantee uninterrupted service. We may change, add or remove features. If a change does not suit you, you may cancel under section 5.

You can stop using Responsii and cancel your subscription at any time, and ask us to delete your account at hello@responsii.com. We may suspend or end your account for a material breach of these terms, for non-payment, or if required by law; where practical we will tell you first and give you a chance to fix it. Sections 7 to 14 survive termination.

Except as stated in these terms, Responsii is provided “as is” and “as available”, and to the fullest extent the law allows we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill. Responsii’s total liability arising out of these terms or the service is limited to the amount you paid us in the 12 months before the claim, or $100 if greater. These limits do not apply to your payment obligations or to either party’s fraud or willful misconduct.

You will cover Responsii’s reasonable costs from third-party claims arising out of content you publish or your breach of section 6.

• These terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws rules.
• Before starting a formal dispute, email hello@responsii.com and give us 30 days to try to resolve it.
• Any dispute arising out of or relating to these terms or the service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in the Michigan county where High Potential Group LLC has its principal office. Disputes are resolved individually, not as a class or representative action.
• Either party may bring an individual claim in small-claims court, and either party may ask a court for an injunction to protect its intellectual property or to stop misuse of the service. Judgment on an award may be entered in any court with jurisdiction.

• We may update these terms. For material changes we will give account holders at least 30 days’ notice by email; continuing to use Responsii after a change takes effect means you accept it.
• These terms, the Privacy Policy and, where they apply, the Partner Program Terms are the whole agreement between us about Responsii. If any part is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.
• You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.
• Neither party is liable for delays caused by events beyond its reasonable control.
• Notices to Responsii go to hello@responsii.com, or by mail to High Potential Group LLC, PO Box 210997, Auburn Hills, MI 48321. Notices to you go to the email address on your account.